Verizon Connect strives to create a connected mobile world by “automating, optimizing, and revolutionizing the way people, vehicles, and things move around the world.” Verizon Connect is one of the world’s largest telematics providers, and thousands of customers use its fleet management products all over the world.
But does Verizon’s telematics prowess transfer to the fleet industry? Do its ELD compliance and fleet management tools make the grade? Will Verizon’s fleet management software move your company forward? Let’s take a closer look.
Topics
Verizon Connect Features & Services
- ELD & Compliance Management Solutions;
- Integrated Reporting;
- GPS Fleet Tracking;
- Vehicle Diagnostics & Maintenance Tracker;
- GPS Asset Tracking;
- Dashcams & Integrated Video;
- Telematics;
- Driver Safety & Coaching.
GPS Fleet Tracking
Like every other fleet management and telematics provider, Verizon Connects recognizes the importance of efficient, intelligent, and user-friendly GPS Fleet Tracking. Their GPS Fleet Tracking aims to help you and your team ‘monitor and manage your mobile workforce with ease.’
The GPS fleet tracking on offer is suitable for any vehicle owner searching for a vehicle tracking solution that’s simple to use and addresses ‘common pain points.’ This means that Verizon Connect’s GPS suite is beneficial for super-small fleet enterprises as well as industrial, international, and large-scale fleets. The range of setups, payment options, and tools make it one of America’s largest and most versatile fleet tracking solutions.
The obvious selling point is the complete fleet visibility and a near real-time, 360° view of your fleet’s daily operations. In the long run, GPS fleet tracking increases productivity, reduces costs, maximizes profits, streamlines your operations, and helps you stay on top of vehicle maintenance. Healthier vehicles are on the road for longer, since you can minimize unplanned downtime by tracking every vehicle diagnostic available.
Since you’ll be able to accurately record which drivers and vehicles are on the road and exactly what their working day involves, you’ll spot invaluable opportunities to improve fleet efficiency and provide a more reliable customer experience. The high-resolution maps – powered by Google Maps – use smart clustering and detail-on-demand to provide simple, essential information.
You’ll have the tools and information you need to communicate accurate ETAs to your customers, keep tabs on your workforce, reduce dangerous driver behavior, and even reduce fuel consumption. Plan the smartest routes based on live traffic conditions and you could be surprised by how much fuel your team collectively saves.
But as well as analyzing your team’s performance on-the-spot, you can compile insightful reports that show how you’re faring over time. Spot trends, develop KPIs, and re-work budgets to constantly improve your fleet’s performance. The intelligent and compact software combines all of the most complex fleet management tasks into one handy solution.
Telematics
Fleet tracking software is a vital component of Verizon Connect’s GPS fleet tracking solution, but the technology wouldn’t be possible without the original equipment manufacturer (OEM) telematics. This smart built-in platform gives you rich diagnostic data and connects over the cloud to uncover your fleet’s full potential.
Verizon Connect Fleet shows you the almost-instant live location and status of all your vehicles on a single customizable dashboard, one which you can even take out of the office. You’ll be able to toggle between complete fleet metrics, maintenance scheduling, instant alerts, and detailed reports. The solution is designed to make it easy for you to analyze trends, study driver behavior, and monitor maintenance costs.
You’ll understand your business better than ever before, and you’ll discover new ways to improve even the tiniest of drawbacks. On top of that, the data-driven driver scorecards help you encourage a safer driving culture that reduces risk and protects your assets on the road.
ELD & Compliance Management Solutions
So you’ll be able to analyze your team’s performance and provider a better customer experience – but you need to keep up-to-date with all of the latest rules and regulations as well. Verizon Connect has thought of that too and has made ELD compliance easy for everyone (and drivers in particular).
Verizon has developed a ‘federally compliant ELD solution’ that minimizes paperwork, automates simple tasks, and allows drivers to check logs before submitting them. This ELD solution is fully FMCSA compliant and serves as a reliable, instant solution for audits and inspections as well.
Drivers love the app and have access to 24/7 support through it. And when they’re on-board with your ELD solution, you won’t have any trouble submitting driver logs, staying within HOS boundaries, and quickly resolving log errors. The compliance solutions again make it easy to stay up-to-date with even the newest DOT government regulations.
GPS Asset Tracking
As well as tracking your constantly moving vehicles on the road, Verizon Connect has developed robust technology for accurate asset tracking. The asset tracking technology works for almost every piece of machinery imaginable and helps you protect every piece of high-value equipment you own.
Using their GPS asset tracking tools, you’ll know exactly where your assets are, and where they’ve been in the past. You can locate remote pieces of equipment in a matter of seconds, helping to confirm that everything is still in place, and that the equipment is secure.
Live status, usage history, and diagnostics are all stored within the software so that every piece of crucial information is instantly accessible. Is your equipment sitting idle? Are the storage costs excruciatingly high? Is there still a valuable return for your asset’s investment? You’ll be able to answer all of these questions with a few simple clicks through the intelligent software.
Verizon Connect Reviews and Ratings
It would appear that Verizon Connect talks a good talk. But what do customers think? Are they happy with the service they signed up for?
TrustPilot reviews would indicate that there are plenty of issues for Verizon Connect to address. Of a lowly 10 reviews, there are x6 5* reviews and a surprising x4 1* reviews. Customers seem to be either delighted or appalled with the product. Poor customer service is mentioned frequently, and it’s a concern that one user complains of poor software infrastructure and complicated contracts. 5* reviews fail to go into any significant detail.
The customer reviews on Capterra are even worse, and this is from a significantly larger data pool of nearly 500 reviews. Of those reviews, Verizon Connect’s average score is a lowly 3.4/5. Positive reviews point out the usefulness of the technology’s features, including fuel usage, maintenance trackers, and vehicle diagnostics. One user in particular praised the bird’s-eye view of his entire fleet. However, it seems that there are again plenty of scathing reviews to partner the positive ones. Customers lament the high prices, poor communication, lack of accountability, and low-quality technology that doesn’t integrate with third-party software as promised.
Interestingly, G2 reviews paint a more positive picture. The average score of 4.2/5 is much improved, and that’s based on a large sample of 241 as well. There are still plenty of reviews that bemoan a ‘shockingly poor customer service team’, but other reviews call the ELD solution a ‘lifesaver’ and praise the GPS tracking and reporting capabilities.
TechRadar detail the impressive parts of Verizon Connect’s package, but they too mention a “shaky” customer service team and lengthy contracts as significant defects:
“While Verizon Connect is one of the biggest fleet management companies, it has a mixed bag of feedback from customers. Going by the reviews left on TrustPilot and Better Business Review, a lack of clear communication and issues around customer support and software problems appeared to be the most prevalent bugbears.”
The general consensus seems to be that Verizon Connect is far from a perfect ELD compliance and GPS tracking provider. They’ll need to quickly improve their product, customer service, and basic business model before reviews will begin to improve.
TrustPilot – 3.6/5 (based on 10 reviews)
Capterra – 3.4/5 (based on 493 reviews)
G2 – 4.2/5 (based on 242 reviews)
Pros
- An accessible, convenient all-in-one platform for every fleet management task;
- A full range of telematics solutions, all the way from GPS tracking to vehicle diagnostics and ELD compliance;
- Long-term contracts that suit bigger businesses who find changing providers a hassle;
Cons
- Poor customer service and issues that are constantly transferred instead of being resolved;
- Difficult, long-term, and inaccurate contracts;
- Bad management, incorrect installations, and the wrong parts being delivered;
- A low-quality product that an unresponsive customer support seemingly team does little to address.
Website: https://www.verizonconnect.com/
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