Samsara is one of the biggest names in the transportation industry and the Industrial Internet of Things (IoT) market. They boast more than 10,000 customers worldwide and employ more than 1,000 members of staff between four offices in the United States and the United Kingdom.
The industry giant offers a comprehensive suite of fleet management solutions from the fleet and transportation industry all the way to manufacturing and infrastructure.
- Fleet Telematics;
- Fleet Management Software;
- ELD, Compliance, & Driver Communication;
- Safety & Dashcams;
- Wireless Sensors;
- GPS Fleet Tracking;
- Fuel Monitoring & Maintenance Scheduling;
- Routing & ELD.
Samsara’s telematics technology makes for a comprehensive fleet management solution. Simple plug-and-play GPS trackers capture every single detail of a vehicle’s activity. That activity includes geofence alerts, dangerous driver behavior, idle time, current traffic, and even security and theft alerts. Asset tracking is also possible 24/7 for vehicles and trailers that are stored remotely.
All of this live information is relayed back to the fleet office using telematics. Real-time driver and vehicle information is displayed on Samsara’s user-friendly dashboard. This in-house software solution streamlines huge quantities of data and makes the information easy to understand for management teams.
That dashboard displays essential live events, but it also records fuel management, includes a maintenance schedule that is always up-to-date, and stores important documents that are archived and easy-to-find.
The Samsara fleet management solution can be customized to each individual team. Displays and information panels can all be edited and re-ordered. Importantly, the user can also select which reports they would like to be compiled. Samsara’s powerful software collates an enormous amount of data and compiles it into easy-to-digest formats.
Fleet management teams can spot trends and identify opportunities by reviewing reports on fleet performance, driver performance, idle time, maintenance, and even fuel usage.
This fleet management solution makes for a connected team. Instant communication between drivers in the field and staff in remote offices creates an efficient workflow. However, it also allows drivers to timestamp their position, and confirm proof of delivery.
Furthermore, the office team can instantly assign the most effective delivery route for their customers. Based on live information such as traffic conditions, idle time, and vehicle status, driver routing and job dispatching are simple.
Samsara also ensures that drivers using their solutions are protected. Artificial Intelligence (AI) dashcams feed a real-time video stream back to the fleet office, and users can choose how much data they would like to store.
Significant road events are captured and recorded, and in the case of collisions or other road incidents, the evidence can be highly valuable in court.
The dashcams, however, also help with driver safety and coaching. In-cab voice coaching alerts drivers exhibiting risky behavior all the way from speeding and cornering to distracted drivers in the cab.
As well as keeping your team unified, safe, and efficient, Samsara keeps your team compliant. Electronic Logging Devices (ELDs) prevent any hours-of-service (HOS) violations and reliably log driver hours with tamper-proof technology.
Again, this information is entirely visible on the Samsara dashboard. Office staff are immediately notified whenever there is a violation. Drivers will also receive notifications when they are approaching the limit of their safe working hours.
Samsara Reviews and Ratings
Samsara receives impressive reviews across the board. Notably, they’re consistently praised for their comprehensive fleet solutions and their time-saving technology. Of the five reviews on Facebook, only a couple of the reviews fall below the usually high rating.
Of Samsara’s 177 TrustPilot reviews, more than 72% rate Samsara 5/5. As well as complimenting their robust hardware, simple set-ups, and powerful data, users take time to highlight their positive experience with the Samsara support team.
Capterra reviews paint a similar picture. Fleet managers all over the U.S.A. praise Samsara’s fleet management solution for taking their fleet ‘to the next level.’ Most of all, they’re impressed with the as-it-happens dashboard, knowing that they have full visibility and control over every asset and driver on the screen.
Some users also take time to mention the smart design of the driver app. Drivers find it intuitive, easy-to-use, and consider it a time-saving tool.
There are fewer reviews on software review platform G2, but these reviews are positive nonetheless. Safety features and innovation appear frequently with largely positive reviews. Other users mention the forward-facing dashcams, stating that the evidence proved their drivers innocent in court.
Strangely, Samsara’s reviews on Facebook take a slight dip. Customers complain about a lack of support from the customer service team and a company that doesn’t honor the terms and conditions of its contract.
Generally speaking, Samsara is a fleet management company that is respected for quality and brilliant customer service. TechRadar confirmed this as recently as April 2020: “stellar performance from a trustworthy brand.”
TechRadar took time to highlight the impressive features of Samsara’s software solution in comparison with other companies:
“It goes way beyond what a normal fleet management app does, offering a wide variety of hardware integrations like integrating dashcams, wireless sensors, and digitization of paper; options which are not available in many other similar companies. The integrations with third-party software also make for a very extensive list.”
Powerful analytics, driver and vehicle safety, and round-the-clock customer service cement the encouraging 4/5 TechRadar review.
TrustPilot – 4.1/5 (based on 177 reviews)
Capterra – 4.4/5 (based on 174 reviews)
G2 – 4.3/5 (based on 8 reviews)
Facebook – 2.6/5 (based on 5 reviews)
- Automatically optimized route maps for drivers, based on the live traffic situation. Customizable stop times at each delivery point are also available;
- A 24/7 support center where staff can be reached with a helpline telephone number, web chat, and email inquiries;
- Free trial option, so that customers can ‘try before they buy’;
- Highly detailed, comprehensive, and easy-to-read reports that supply teams with all of the fleet information they could possibly need.
- Slightly higher pricing plans in comparison with competitors;
- Lack of callback from Samsara’s sales team;
- Confusing termination fees and cancellation policies;
- Incompatible set-up with certain companies and hardware.
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